At TWC18, protecting your personal data is a fundamental responsibility — not a compliance checkbox. This Privacy Policy explains in clear terms what data we collect from players across Malaysia, why we collect it, how we use it, and the rights you have over it at all times.
These cards highlight the key principles of how TWC18 handles your data. Please read the full policy below for complete details.
We collect only the personal data that is strictly necessary to operate our platform, verify your identity, process transactions, and comply with regulatory obligations. Nothing more.
TWC18 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to provide and improve our services to you.
All data transmitted between your device and the TWC18 platform is protected by 256-bit SSL encryption. Sensitive account and payment data is encrypted at rest using industry-standard protocols.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
We use cookies solely to maintain session integrity, measure platform performance, and improve user experience. We do not deploy third-party advertising trackers or cross-site profiling cookies.
In the unlikely event of a personal data breach that poses a risk to your rights, TWC18 will notify affected users promptly and take immediate remediation steps in accordance with applicable regulations.
This Privacy Policy ("Policy") sets out the basis on which TWC18 ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data provided by or generated through your use of the TWC18 website at https://twc18.cam and all associated services, features, and communications.
TWC18 takes its data protection obligations seriously. We process personal data only for defined, legitimate purposes and take all reasonable technical and organisational measures to keep it secure. This Policy applies to all current and former registered users of the TWC18 Platform, including players located in Malaysia and other jurisdictions where access to our services is lawful.
By registering an account or continuing to use the TWC18 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.
For the purposes of this Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial data, and online identifiers such as IP addresses. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, erasure, or destruction. |
| "Data Subject" | The natural person to whom the personal data relates — in most cases, a registered TWC18 user or account applicant. |
| "Data Controller" | The party that determines the purposes and means of processing personal data — i.e., TWC18. |
| "Data Processor" | A third party that processes personal data on behalf of TWC18, under documented instruction and contractual data protection obligations. |
| "Cookies" | Small text files placed on your device by the TWC18 Platform to facilitate session management, performance analytics, and user experience improvements. |
| "KYC" | Know Your Customer — the regulatory process of verifying a user's identity and age before permitting access to real-money gambling services or processing withdrawals. |
| "PDPA" | The Personal Data Protection Act 2010 of Malaysia — the primary legislation governing the processing of personal data in Malaysia. |
TWC18 collects personal data through several channels — directly from you during registration and account management, automatically through your use of the Platform, and from trusted third-party verification and payment service providers. The categories of personal data we collect include:
TWC18 processes personal data for the following specific and legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your registered account, processing login and authentication, and managing account settings and preferences. |
| Identity Verification (KYC) | Verifying your age (21+ requirement) and identity in compliance with regulatory obligations before permitting real-money play or processing withdrawals. |
| Payment Processing | Processing deposits and withdrawals through your chosen payment method, including MYR e-wallet and bank transfers, and reconciling financial records. |
| Regulatory Compliance | Meeting obligations under applicable gaming regulations, anti-money laundering (AML) laws, and Know Your Customer (KYC) requirements. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, account takeover, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. |
| Responsible Gambling | Monitoring gameplay patterns to identify potential problem gambling behaviour, operating self-exclusion and limit-setting tools, and referring users to support resources where appropriate. |
| Customer Support | Handling support requests via live chat and email, managing complaints and disputes, and maintaining support interaction records. |
| Platform Improvement | Analysing aggregated usage data and performance metrics to improve platform stability, game selection, and user experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time. |
TWC18 processes your personal data on one or more of the following legal bases, consistent with applicable data protection legislation including the Malaysian Personal Data Protection Act 2010 (PDPA):
TWC18 does not sell your personal data to any third party. We may share your data with the following categories of recipients, solely to the extent necessary to fulfil the processing purposes described in this Policy:
TWC18 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure, to comply with AML and KYC record-keeping obligations. |
| Financial Transaction Records | 7 years from the date of each transaction, in line with standard financial record-keeping requirements. |
| KYC Verification Documents | Duration of account plus 5 years after closure, or longer where required by a regulatory authority. |
| Gameplay & Betting History | 3 years from the date of each recorded session or wager. |
| Customer Support Records | 3 years from the date of resolution of the relevant support interaction. |
| Marketing Consent Records | Until consent is withdrawn, plus 12 months thereafter as evidence of prior consent. |
| Technical & Access Logs | 90 days from the date of generation, unless retained further for active security investigations. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to a specific individual.
TWC18 implements a layered approach to data security, combining technical, organisational, and procedural controls to protect personal data against unauthorised access, loss, destruction, or disclosure. Our security measures include:
The TWC18 Platform uses cookies and similar tracking technologies to deliver a consistent, secure user experience. Cookies are small text files stored on your device when you access our website. We use the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. Includes session authentication tokens, security cookies, and load-balancing identifiers. Cannot be disabled without rendering the Platform inoperable. |
| Functional | Remember your preferences such as language settings, preferred game categories, and responsible gambling limit configurations to personalise your experience across sessions. |
| Performance & Analytics | Collect aggregated, anonymised data about how users interact with the Platform to identify performance issues, improve page load times, and guide feature development decisions. |
TWC18 does not deploy third-party advertising cookies, cross-site tracking pixels, or behavioural profiling technologies for the purpose of serving targeted advertising on external websites.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Continued use of the TWC18 Platform following our cookie notice constitutes acceptance of our use of strictly necessary and functional cookies.
As an internationally operating platform, TWC18 may transfer your personal data to servers and service providers located outside of Malaysia. Such transfers may include our hosting infrastructure, game studios, and KYC verification providers operating in different jurisdictions.
Where personal data is transferred outside Malaysia, TWC18 takes all reasonable steps to ensure that appropriate safeguards are in place, including:
Subject to applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights in respect of your personal data held by TWC18:
To exercise any of these rights, please contact our support team via live chat or email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and complete it within 30 days. Complex requests may require an extension of up to a further 30 days, in which case we will notify you.
We may need to verify your identity before processing a data rights request. This is to protect your personal data from being disclosed to, or acted upon by, an unauthorised party.
The TWC18 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under this age. Age verification is a mandatory step in our account registration and KYC process.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the relevant account, delete the data, and where applicable, report the matter in accordance with our regulatory obligations.
If you believe a minor has registered on the TWC18 Platform, please notify us immediately at [email protected].
TWC18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation, or regulatory requirements. Material changes will be communicated to registered users via email to the registered address and/or via a prominent notice displayed on the Platform.
The updated Policy will take effect 14 days after the date of notification unless a shorter period is required by law. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a complaint about how TWC18 handles your personal data, please contact us through the following channels:
If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) of Malaysia or the relevant supervisory authority in your jurisdiction.
Now that you understand how we collect, use, and protect your personal data, you can enjoy the TWC18 platform with full peace of mind. From Liga Super Malaysia sports betting to live dealer casino tables, every session is backed by our commitment to security, transparency, and responsible operations across Malaysia.
For players aged 21 and above only. Please gamble responsibly.
Data enquiries: [email protected]